Information and Assistance

"With so many overlapping federal and state programs and their different requirements, older adults and their caregivers often need help to understand what services are available and whether they qualify. Beginning with a simple telephone call to one of Illinois’ local information and assistance providers, an older person or a family caregiver can receive up-to-date information on a wide range of community-based programs." - Illinois Department on Aging


What can Information and Assistance help me with?

Beam Discount/License Plate

BEAM Discount - the Benefit Access discount is available to seniors with a household income below an amount determined by the State of Illinois. This program allows a discount on your automobile license plate sticker.

  •  Qualifications Include:
  • Age

You must be 65 years or age or older by December 31st of the current year - or - be 16 years of age or older and totally disabled before January 1st of this year

  •  Income Limit Eligibility for the license plate discount  and/or ride free transit card

You may call Senior Services at 815-740-4225 to get the most current income eligibility guidelines.

  • Residency

You must live in Illinois a theta me you file your BEAM Application

  •   Expiration - Eligibility is good for two years under the Benefit Access Program. The two year period starts at the time your application is approved. You may file again beginning 90 days before your eligibility expires


  •  Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP provides a one-time yearly benefit to low-income households for inter heating bills. An overdue bill or disconnect notice is not required, nor do you have to own your own home or pay energy bills directly to be eligible for assistance Call Will County Center for Community Concerns at (815) 722-0722 to schedule an appointment to apply for LIHEAP assistance.

  •   Veterans Drug Program

Veterans may receive their prescription drugs from a VA facility for free or at a reduced rate. For the nearest location of your local Veterans Affairs office or VA facility, Call (800) 827 - 1000 or Visit

  •  Other Resources to help with Financial Assistance

-Catholic Charities203 N. Ottawa StreetJoliet , Il 60432815-723-3405

-Department of Human Services45 E. Webster StreetJoliet, IL 60432815-740-5350

-Homeless Prevention ProgramDaybreak611 E. Cass Street.Joliet, IL 60432815-774-4663(overdue rent, utilities, prescriptions)

-Joliet Social Security552 Houbolt Road.Joliet, IL 60431800-772-1213

-Pink Heals1147 Brookforest Drive. #223Shorewood, IL women with illnesses)

-Safelink (free phone)800-SAFELINK (723-3546)

-The Salvation Army300 3rd Ave.Joliet, IL 60433815-726-4834

-Will County Center for Community Concerns2455 Glenwood Ave.Joliet, IL 60435815-722-0722(LIHEAP, Weatherization, Prescriptions, HAPHome Accessibility Program)

-Will County Veteran’s Assistance Commission2400 Glenwood Ave. Suite 110Joliet, IL 60435815-740-8389

Health Insurance/SHIP

What is SHIP?

  • The Senior Health Insurance Program (SHIP) is a free statewide health insurance counseling service for Medicare beneficiaries and their caregivers.
    • SHIP is not affiliated with any insurance company
    • SHIP Counselors do not sell or solicit any type of insurance
    • SHIP Counselors are trained to:
      • Educate consumers and answer questions about Medicare, Medicare Supplement, long term care insurance, Medicare HMOs, private fee-for-service and other health insurance
      •  Organize and assist in filling Medicare and Medicare Supplement claims
      • Analyze Medicare Supplement and long term care policies

If you would like more SHIP information or to schedule an appointment, please call (815) 723-9713


What is Medicare?

Medicare is health insurance for:

-People 65 or older

-Certain people under 65 with disabilities

-People of any age with End-Stage Renal Disease (ESRD) (Permanent kidney failure requiring dialysis or a kidney transplant)

What are the different parts of Medicare?

  • Medicare Part A (Hospital Insurance) helps cover:

-Inpatient care in a hospital

-Skilled nursing facility care

-Hospice care

-Home Health care

  • Medicare Part B (Medical Insurance) helps cover:

-Services from Doctors and other health care providers

-Outpatient Care

-Home Health Care

-Durable medical equipment (DME)

-Many preventative services

  • Medicare Part C (Medicare Advantage):

-Includes all benefits and services covered under Part A and Part B

-Usually includes Medicare prescription drug coverage (Part D) as part of the plan

-Run by Medicare-approved private insurance companies that follow rules set by Medicare

-Plans have a yearly limit on you out-of-pocket costs for medical services

-May include extra benefits and services that aren't covered by original Medicare, sometimes for an extra cost

  • Medicare Part D (Medicare prescription drug coverage):

-Helps cover the cost of prescription drugs

-Run by Medicare-approved drug plans that follow rules set by Medicare

-May help lower your prescription drug costs and help protect against higher costs in the future

If you would like more Medicare information or to schedule an appointment, please call (815) 723-9713


Medicaid is a joint federal and state program that helps pay medical costs if you have limited income and/or resources and meet other requirements. People with Medicaid may get coverage for services that Medicare may not or may partially cover.

  • You may be eligible for Medicaid if you have limited income and are:

-65 or older

- A child under 19


-Living with a disability

-A parent or adult caring for a child

-An adult without dependent children (in certain states)

-An eligible immigrant

  • You may be able to get health care benefits like:

-Doctors visits

-Hospital stays

-Long-term services and supports

-Preventive care, including immunizations, mammograms, colonoscopies, and other  needed care

-Prenatal and Maternity care

-Mental Health Care

-Necessary medications

If you would like more Medicaid information or to schedule an appointment for help filling out a Medicaid Application, please call (815) 723-9713

Tax Freeze Application

  • Senior Homestead Exemption

When you (or your spouse) turn 65, the Senior Homestead Exemption will allow annual savings on property taxes regardless of income. Contact the Will County Supervisor of Assessments at (815) 740-4648 to apply.

  • Senior Citizen Assessment Freeze Homestead Exemption

The Assessment Freeze Homestead Exemption provides seniors with limited income protection against real estate tax increases due to rising property values. It is not a tax freeze or a tax reduction and does not protect against increased taxes due to tax rate increases. Because this exemption provides for a base year frozen assessment, it will potentially provide increased savings each year a senior is eligible.

  • Property Tax Deferral

Property Owners, who have a total household income determined by the State of Illinois, fire and casualty insurance; and no delinquent real estate taxes, may elect to defer all or part of their property tax payments. Taxes would be repaid once the home is sold or when the tax payer dies, with interest at 6% annum. Contact the Office of the Will County Treasurer at (815) 740-4675

  •  Mobile Home Exemption

Seniors who live in mobile homes, which do not have permanent foundations, are eligible for a 20 percent reduction in the mobile home privilege tax. Call the Will County Clerk’s office at (815) 727-8592.

Housing Resource List

Assisted Living

  • American House Cedar Lake14800 S Van Dyke Road Plainfield, Il 6054
    • (815)286 -6576
  •  Atria at River Trail370 N. Weber Road Bolingbrook, IL 60440
    • (331) 318 – 3098
  • Autumn Leaves of Orland Park8021 W. 151st Street Orland Park, Il 60462
    • (708) 403 – 2400
  • Clarendale of Mokena21536 W. Wolf Road Mokena, Il 60448
    • (815) 464 – 4418
  • The Cottages of New Lenox1023 S. Cedar Road New Lenox, IL 60451
    • (815)463-8880
  • Evergreen Senior Living10820 183rd StreetOrland Park, IL 60467
    • (708)479-1082
  • HaborChase of Plainfield12446 S. Vandyke RoadPlainfield, IL 60585
    • (815) 261 – 0126
  • Heritage Woods of Bolingbrook550 Kildeer DriveBolingbrook, IL 60440
    • (630) 783 – 9640
  • Heritage Woods of Minooka701 Heritage Woods Drive.Minooka, IL 60447
    • (815) 467-2837
  • Heritage Woods of Plainfield14731 S. Vandyke RoadPlainfield, IL 60544
    • (815)267-3800
  • Marian Village15624 Marian Drive. #1Homer Glen, IL 60491
    • (708) 226-3780
  • Marley Oaks Assisted Living Residence12631 187th StreetMokena, IL 60448
    • (815)485-5860
  • Rock Run Place3320 Executive Drive.Joliet, IL 60431
    • (815) 201-2637
  • Senior Star at Weber Place605 S. Edward Drive.Romeoville, IL 60446
    • (815) 439-2033
  • St. James Manor and Villas1251 E. Richton Road.Crete, IL 60417
    • (708) 672-6700
  • Timbers of Shorewood1100 N. River Road.Shorewood, IL 60404
    • (815) 609-0669
  • Victorian Village12600 Renaissance CircleHomer Glen, IL 60491
    • (708) 301-0800
  • Village Woods2681 South Route 394Crete, IL 60417
    • (708) 672-6111
  • Willow Falls1681 Willow Circle Drive.Crest Hill, IL 60403
    • (815) 725-5868

Nursing Homes - Will County

  • Alden Courts of Shorewood700 W. Black RoadShorewood, IL 60404



  • Alden Estates of Shorewood710 Black RoadShorewood, IL 60404



  • Aperion Care555 W. Kahler Ave.Wilmington, IL 60481



  • Beecher Manor1201 Dixie HighwayBeecher, IL 60401



  • Frankfort Terrace40 N. SmithFrankfort, IL 60423



  • Joliet Terrace2230 McDonoughJoliet, Il 60436



  • Lakewood Nursing and Rehab14716 S. Eastern AvePlainfield, IL 60544



  • Meadowbrook Manor431 W. Remington Blvd.Bolingbrook, IL 60440630-759-1112


  • Our Lady of Angels1201 Wyoming Ave.Joliet, IL 60435



  • The Parc at Joliet222 N. Hammes Ave.Joliet, IL 60435



  • Presence Villa Franciscan201 N. Springfield Ave.Joliet, IL 60435



  • Rosewood Care Center3401 Hennepin DriveJoliet, IL 60431


  • Salem Village1314 Rowell AveJoliet, IL 60433



  • Smith’s Crossing10501 Emilie LaneOrland Park, IL 60467



  • Spring Creek777 Draper AveJoliet, IL 60432



  • St. James Wellness1251 E. Richton RoadCrete, IL 60417



  • Sunny Hill Nursing Home421 Doris Ave.Joliet, IL 60433



  • Symphony of Joliet306 N. Larkin Ave.Joliet, IL 60435



  • Victorian Village Health and Wellness12525 Renaissance CircleHomer Glen, IL 60491


Senior Living Advisors


  • Daybreak611 E. Cass St.Joliet, IL 60432815-774-4663
  • Morning Star Mission350 E. Washington St.Joliet, IL 60433815-722-5780
  • Groundwork/Guardian Angel Home(Domestic Violence Shelter)168 N. Ottowa St.Joliet, IL 60432815-729-1228
  • Lamb’s Fold Center for Women & Children(Homeless & Abused women & children)81 N. Ottowa St.Joliet, IL 60432815-723-5262

Supportive Living

  • Alden Gardens of Bloomingdale285 East Army Trail Road

    Bloomingdale, IL 60108



  • Asbury of Kankakee1975 E. Court St.

    Kankakee, IL 60901



  • Eden Supportive Living940 W. Gordon Terrace

    Chicago, IL 60613



  • Eden Supportive Living311 S. Lincolnway St.

    North Aurora, IL 60542



  • Franciscan Court1996 Franciscan Court

    West Chicago, Il 60185



  • Heritage Woods of Bolingbrook550 Kildeer Drive

    Bolingbrook, IL 60440



  • Heritage Woods of Manteno335 Diversatch DRIVE

    Manteno, IL 60950



  • Heritage Woods of Minooka701 Heritage Woods Drive

    Minooka, IL 60447



  • Heritage Woods of Plainfield14731 S. Vandyke Road

    Plainfield, IL 60544



  • Joshua Arms1315 Rowell Ave.

    Joliet, IL 60433

    815-727-6401 x113


  • Park Pointe Senior Living1223 Edgewater Drive

    Morris, IL 60450


  • The Pointe at Kilpatrick14230 Kilpatrick Ave

    Crestwood, IL 60445



  • Robbins Supportive Living13820 South Utica

    Robbins, IL 60472



  • Tabor Hills Supportive Living Community1439 McDowell Road

    Naperville, IL 60563



  • Victory Center31 N. Broadway

    Joliet, IL 60435



  • Victory Center of Park Forest101 Main Street

    Park Forest, IL 60466


What Should I Bring to my Information and Assistance appointment?

  • ID
  • Social Security Card
  • 1099s or Tax Return
  • Medicare Card
  • Bank Statements
  • Proof of Life Insurance
  • Proof on Income
  • Prescription List
  • Depending on the nature and reason for your appointment, you may be asked to bring in additional information, please contact the office at (815) 723 - 9713 to get a full list of items you will need to bring for the appointment.

"Help is a call away... "