Resources, services & support for seniors and their families.


Phone: (815) 723-9713 or (800) 892-1412 | Email:

Case Coordination Unit

We strive to promote the wellness of older adults.



Senior Services is the designated Case Coordination Unit for Will County.

The unit provides a variety of services:

  • Information and Assistance Program
    • Senior Services Center of Will County provides information, referrals to community resources, and access to long term care services. Anyone over the age of 60, persons with disabilities and their families are eligible for this program. Information provided could include housing options, in home care services, energy assistance, completing BEAM or other benefit programs applications, low income subsidy, transportation, Medicare Part D counseling or enrollment, and any other concern/need of the caller. Our goal for this program is to empower individuals to make informed choices and to streamline access to services.
  • Choices for Care Screenings
    • A Care Coordinator provides an assessment to all potential nursing home applicants 60 years and over to discuss options for long term care. The assessment includes options of home and community based services, assistive and supportive living facilities as well as nursing facility care. The assessment identifies needs, levels of care resource options and programs, and cost for the services. If the older person chooses community based options then a care plan is developed and implemented for them. If they choose to be admitted to a facility, the Care Coordinator reviews and provides listings of appropriate facilities for their selection.
    • (to provide older adults and family members the option of community based or long term care)
  • Elder Abuse Investigation Contact Guardian Angel Home at 815-729-0930 (on call 24 hours)
  • Comprehensive Care Coordination
    • A comprehensive assessment is completed on an older adult to evaluate their circumstances related to all factors contributing to quality of life and ability to live independently in the community. The assessment conducted includes a review of the person’s health, physical, cognitive, environment, and social well-being. What to Expect at Home Visit: • Determine person’s strengths and weaknesses and unmet needs through a comprehensive assessment • Determine eligibility for programs/services • Develop a care plan to meet their specific needs • Coordinate and monitor referrals and services • Provide on-going support and reevaluate as the needs change • Linkage to public benefits
  • to assess the specific needs and review option for older adults
  • National Family Caregiver Support Program
  • Advocacy for the elderly
  • Emergency Response Systems (personal emergency response service to assist in emergency medical or special needs)
  • Senior Health Insurance Program (SHIP, a counseling service provided by the Illinois Department of Insurance)

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